Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We’ve been cleaning and repairing chimneys in Coventry since 1999, and the guarantee we offer hasn’t changed much in all that time. If the work isn’t done right, one call brings Wendell back. That’s the whole promise, written on every job we leave behind: the 90-Day Done Right Promise. It’s not fine print. It’s not a warranty buried in a folder you’ll never open. It’s a stamp on your invoice that says we stand behind the sweep, the repair, the liner, the cap, whatever we did at your house. If something’s wrong within 90 days, we fix it. No arguing, no billing department, no runaround. In Coventry, your neighbor might be the one who recommended us. That’s a guarantee worth more than any paperwork.

Call (860) 743-7732

What’s Covered

• Workmanship on every job, big or small. A sweep, a crown repair, a full liner rebuild. If our work fails inside 90 days, we come back and make it right at no additional cost.
• Parts we install. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because these brands stand behind their products, and we stand behind our installation of them.
• Cleanup before we leave. Your hearth, your floors, your furniture. We lay down protection and we clean up after ourselves. If we tracked soot onto your rug, that’s on us to fix before the truck pulls away.
• On-time arrival, with a real window. We give you an arrival window before we show up. If something slips, we call. You’re not waiting around wondering if we forgot about you.
• Honest pricing before the work begins. The number you hear on the phone is the number on the invoice. If we find something unexpected during the job, we stop and show you before we spend another dollar of your money.
• Camera evidence on every recommendation. When we tell you a liner is cracked or a flue has third-degree creosote, you’ll see the footage yourself. No work gets recommended that we can’t show you.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied. You call (860) 743-7732. A live person answers, day or night, and it might well be Wendell himself. You tell us what’s wrong. We schedule a time to come back and look at it. We don’t argue about whether it’s really a problem, and we don’t send you to a call center to open a ticket. We show up, we look, and if the work wasn’t done right, we do it again at no charge. That’s the 90-Day Done Right Promise, and it’s stamped on every job. We’ve been doing this in Coventry and the surrounding towns for over 29 years, and we’ve never had to hide behind a warranty claim form. If something’s not right, say so. We’ll be back.

Some companies treat a guarantee like a marketing line. We treat it like what it is: our name. Wendell Pike has been putting his name on chimney work since 1999. He still lives in the community, still answers the phone, still runs into customers at the grocery store. That’s the real satisfaction promise. Ask anyone on your street.

Licensed & Insured Backing

Anybody can print a guarantee on a flyer. The thing that gives a guarantee teeth is the paperwork behind it. Top Hat Chimney is licensed, insured, and bonded. That means if something goes wrong on a job in Coventry, you’re not left holding the bill, and you’re not fighting with a franchise office three states away. You’re dealing with a local company that carries the proper insurance to protect your home and our crew. We’ve also got a published address and license number, because a guarantee from a company you can’t find is no guarantee at all. Wendell’s name is on the work, the truck, and the paperwork. When you call, you get a real person who can tell you exactly what we’re covered for and what it means for your job. That’s the kind of backing that matters when it’s your chimney and your family.

How the 90-Day Done Right Promise Works

Let’s walk through a real example. Say we sweep your chimney in October, and in December you notice a creosote smell when the fire’s going. You call (860) 743-7732. We answer. We schedule a return visit. Wendell or one of his crew shows up, takes a look, and figures out what’s happening. If it’s related to the work we did, we fix it. No invoice. No “well, technically.” Just done right, the second time, on us. That’s the promise, and it’s been the same since 1999.

If we installed a cap and it blows loose in a windstorm, we come back and reset it. If we did a crown repair and water’s still getting in, we make it right. The point of the 90-day window isn’t to give us a loophole. It’s to give you a clear, simple path to getting a problem solved without a fight.

Why a Written Guarantee Matters in Coventry

Coventry winters are hard on chimneys. Freeze-thaw cycles work on brick and mortar from November through March. A crack that was invisible in September can open up by February. That’s why our guarantee window matters. We’re not a company that sweeps your chimney and disappears. We’re the one down the road. If your chimney misbehaves after we’ve worked on it, we’re close enough to come back and look at it without a lot of fuss.

We also know that homeowners in Coventry have gotten burned before, no pun intended. Somebody comes out, spreads a tarp, sweeps the flue, and leaves. Then a year later, a different company tells you the liner’s shot and the whole system needs replacing. How do you know who’s telling the truth? That’s why we show camera footage on every recommendation. The camera footage and a plain-English verdict, every time, no exceptions. Your flue doesn’t care how the fire looks. It cares how it breathes. We show you what’s actually in there.

The Fine Print (There Isn’t Much)

We keep this simple because we’ve been doing this long enough to know that complicated guarantees make customers suspicious. So here’s what we cover, straight up. The work we performed. The parts we installed. The cleanup we promised. The arrival window we gave you. If any of that falls short within 90 days, you call us and we fix it. What we don’t cover is damage caused by things outside our control: a chimney fire after we’ve left, a tree limb through the cap, a homeowner burning things that shouldn’t be burned. But even then, if you call and explain what happened, we’ll give you an honest answer about what it’ll take to fix it. Sometimes the honest answer is “that can wait until spring.” We’d rather tell you that than sell you something you don’t need.

Standing Offers That Never Expire

Some things at Top Hat Chimney don’t change. The guarantees, the pricing, the person who answers the phone. And some of our offers are permanent, not seasonal. Here’s what’s always on the table for our Coventry neighbors:

• $40 off any repair over $200. No coupon needed. Just mention it when you call.
• Free second opinion on any written estimate. If another company quoted you a liner rebuild or a full crown replacement, bring us their estimate. We’ll give you a fair assessment, and if we can’t beat the price or the scope, we’ll tell you.
• No trip charge inside the county. If you’re in Coventry or our immediate service area, the visit doesn’t cost you a dime.
• 10% off always for seniors and veterans. That’s not a promotion. That’s a standing thank-you.

What Actually Happens If You Skip Your Sweep

We get asked this all the time. What really happens if I don’t have my chimney cleaned this year? The honest answer depends on how much you burn. First-degree creosote is a brush job. That’s the fluffy stuff. It comes off with a proper sweep. Third-degree creosote is a glaze. That’s the shiny, tar-like coating that builds up after seasons of hot fires. It’s a different animal, and it’s harder to remove. The goal is to catch creosote before it glazes. Once a year, burn or no burn. Chimneys break in the off-season too. Moisture gets in, freeze-thaw does its work, and by the time you light your first fire in October, you’ve got a problem nobody saw coming. A regular sweep catches that early.

And the scariest part of skipping a sweep isn’t the creosote itself. It’s what creosote can do. Creosote is flammable. If enough of it builds up, a hot fire can ignite it. That’s how chimney fires start. They burn hot and fast, and they can crack a liner or spread to the rest of the house. This isn’t a scare tactic. It’s physics. We’ve seen the aftermath in Coventry and the surrounding towns. We’d rather you spend a little on a sweep than a lot on a rebuild, or worse.

Carbon monoxide is the quieter risk. A blocked flue or a cracked liner can push CO back into your living space. You can’t see it, you can’t smell it, and it can make you sick before you know anything’s wrong. Annual sweeps find blockages, and camera inspections find liner cracks. That’s the practical reason behind “once a year.”

Our Guarantee in One Sentence

If the work isn’t done right, call (860) 743-7732 and Wendell will come back and make it right. That’s it. That’s the whole guarantee. It’s been the same since 1999, and it’ll be the same for the next 29 years.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Coventry since 1999.